Return and Refund Policy

At Risa Resortwear, we are committed to providing you with high-quality products and an exceptional shopping experience. Please carefully review our Return and Refund Policy below.

1. Jewelry Returns

In compliance with government regulations, we are unable to accept returns or exchanges on jewelry items, as they come into direct contact with the skin.

2. Local Returns

As we only ship locally, returns must be made within 24 hours of receipt of your order. We recommend that you inspect your items immediately upon delivery to ensure satisfaction.

3. Return Conditions

To be eligible for a return, all items must meet the following criteria:

• The product must be in new, unused, and perfect condition.
• All original protective packaging (such as boxes or pouches) must remain intact.
• The Risa Resortwear tags must be attached, if applicable.
• Items must be returned with no signs of wear, damage, or alteration.

4. Quality Assurance

We take pride in the quality of our products. Each item undergoes a thorough quality check before shipment, and detailed documentation is kept for all orders. In the event of a return, we will compare the returned items with our records to ensure that they meet our return requirements.

5. Return Process

To initiate a return, please contact our customer service team within 24 hours of receiving your order. Once approved, you will receive detailed instructions on how to return your item.

6. Refunds

Refunds will be processed once the returned item is inspected and confirmed to meet the return conditions outlined above. Please allow 5-7 business days for the refund to be processed to your original payment method.

7. Non-Refundable Items

• Jewelry (due to hygiene and regulatory reasons).
• Items that have been used, altered, or damaged after delivery.

We appreciate your understanding and thank you for choosing Risa Resortwear.