Return and Refund Policy

Thank you for shopping with Risa Resortwear. We are a fully registered and licensed brand in the State of Kuwait. Please review our policy carefully before placing your order. All sales are strictly final.
Intellectual Property: All content and images on this platform belong exclusively to Risa Resortwear; using our photos as your own will expose you to legal issues.

1. Production & Delivery Timelines (Kuwait Only)
  • Local Delivery: We deliver strictly within the State of Kuwait.
  • Kuwait Work Week: Our working days are Sunday through Thursday. Weekends (Friday and Saturday) and public holidays are excluded from production timelines.
  • Clothing (Made-to-Order): Requires 8–10 working days for production before delivery.
  • Jewelry Delivery: Orders placed before 4:00 PM deliver the same day. Orders placed after 4:00 PM deliver the next day.
  • Combined Orders: Items ship together once clothing production is complete.
  • Delivery Timeframes: If you have specific delivery time requirements, you must direct message (DM) us on Instagram immediately after purchasing. Special requests are subject to confirmation and do not invalidate our final sale policy.
  • Receiver Responsibility: Customers must ensure someone is available at the delivery location to receive the order. If a delivery fails because no one is present, the customer is responsible for scheduling an exact time and date for a second attempt.

2. Order Information Accuracy
  • Real Information Required: Customers must use their true legal name, accurate telephone number, and valid address/email at checkout.
  • Order Rejection & Processing: The use of an alias, fake name, or false contact details will result in the immediate rejection and cancellation of your order.
  • Rejected Order Refunds: If an order is rejected due to invalid or fake information, the payment will be refunded within 10–14 working days back to the original payment method.

3. No Changes & No Cancellations
  • Immediate Lock-In: Once a valid order is placed, it cannot be changed, modified, or cancelled under any circumstances.
  • Production Start: Materials are immediately allocated and processing begins at checkout, making all orders permanent.

4. Strict No-Refund & Final Sale Policy
  • All Sales Final: Once accepted and processed, we operate on a strict no-refund, no-return, and no-exchange policy for all items, including both clothing and jewelry.
  • We do not offer refunds, alterations, or replacements for incorrect sizes selected or incorrect measurements provided by the customer.
  • No Negotiations: This policy applies uniformly to all clients. We make zero exceptions for style preferences, delivery delays, or changes of mind.
  • Customer Responsibility: Failure to read, understand, or review this policy before making a purchase is entirely the responsibility of the customer.

5. Quality Assurance & Proof of Delivery
  • Verification: Every item undergoes a thorough quality check and is fully documented before local dispatch to ensure it leaves our facility in perfect condition.
  • Proof of Delivery: Our delivery personnel document every drop-off with photographic proof or a signed delivery receipt at the address provided.
  • Fraud Prevention: Once proof of delivery is logged by our driver, Risa Resortwear is legally released from all liability. Claims of unreceived, missing, or wrongly delivered items will be rejected if our delivery records confirm completion. We do not issue free replacements or secondary items.
  • Liability: We are not responsible for post-delivery damage or customer malhandling of items.